Privacy policy
Last updated: October 5, 2026
Who we are and what this policy covers
Accessory Archive Limited, doing business as AARCHIVE ("we," "us," or "our"), buys and sells pre-owned designer goods. This policy explains how we collect, use, disclose, and retain personal information when you visit www.aarchive.shop, shop with us, use a customer account, submit items through Sell to Us, book a showroom appointment, or contact us. It also covers information collected through AARCHIVE systems supporting those services, including customer-facing services hosted at aarchive.club.
Other businesses, including payment services and platforms you use to interact with us, may process information under their own privacy policies. This policy does not replace those policies.
Information we collect
- Contact and account information: your name, email address, phone number, billing or shipping address, and information associated with your customer account.
- Shopping and transaction information: items viewed or purchased, cart activity, order details, payment or payout information needed for a transaction, delivery information, returns, and customer-service records.
- Sell to Us information: contact details, item descriptions, brand and condition information, photographs, notes, offers, messages, shipping details, inspection results, and transaction records. Item photographs and related acquisition records can also come from our sourcing channels. Where an item transaction requires identity or ownership verification, we may collect information needed for those checks.
- Appointment and communication information: appointment dates and times, contact details, notes, and messages you send us.
- Device and usage information: IP address, browser and device information, pages visited, interactions with our services, and information collected through cookies and similar technologies, subject to applicable consent requirements.
- Showroom images and audio: your image or voice may be captured if you enter an area included in a livestream. See the showroom section below.
We receive information directly from you, through your use of our services, and from businesses supporting transactions, delivery, account access, and customer service. Please avoid putting identification documents, financial account details, unrelated people, or other unnecessary personal information in item photos or free-text notes.
How we use information
We use information to operate our store and customer accounts; process purchases, payments, payouts, shipping, and returns; evaluate submitted items and communicate offers; arrange appointments; answer questions; maintain transaction and item records; and improve our services. We also use information to prevent fraud, review authenticity and ownership concerns, protect our business and customers, resolve disputes, and meet legal or recordkeeping obligations.
Where permitted by law and your choices, we may use contact and interaction information for marketing, measuring campaign performance, and personalizing your experience. You can contact us about your marketing preferences using the details below.
When we disclose information
We may disclose relevant information to service providers supporting our store, payments and payouts, shipping, hosting, cloud storage, communications, customer support, and business software. Item-review and authentication providers may receive item descriptions and photographs when needed to review an item. Software providers may support review, analysis, and customer-service workflows, including automated tools where used.
We may also disclose information when you ask us to do so; to comply with legal obligations or valid legal process; to investigate suspected fraud, counterfeit goods, or stolen property; to protect rights or safety; or in connection with a business sale, restructuring, or similar transaction. The information disclosed depends on the purpose and circumstances.
Shopify and other platforms
Shopify hosts our online store and processes personal information to provide store services. We share information with Shopify to operate our store, support transactions, and provide customer services. Shopify and other providers may process information in countries other than where you live.
We use Shopify's enhanced services, which incorporate information from your interactions with our store, other merchants, and Shopify to provide features such as personalization, fraud prevention, analytics, and advertising. Information supporting these services is shared with Shopify and relevant third parties, which may be located in other countries. Some advertising-related processing may be considered sharing or targeted advertising under applicable privacy laws. You can exercise choices concerning Shopify through Shopify's privacy portal and contact us about choices relating to our store.
For information about Shopify's processing and privacy choices, read Shopify's Consumer Privacy Policy and visit Shopify's privacy portal. When you interact with us through another platform, that platform's own privacy policy also applies.
Cookies and privacy choices
Our store and providers use cookies and similar technologies for functions such as maintaining a shopping session, remembering preferences, securing services, and understanding how services are used. Analytics, personalization, or advertising technologies may also be used, subject to applicable law and your choices.
You can control cookies through your browser settings. Blocking some cookies can affect store functions. You may also contact us to ask about the technologies used on our store or to request an opt-out of the sale or sharing of personal information or its use for targeted advertising where applicable. These legal terms can include certain advertising-related disclosures even when no money is exchanged.
Where available in your region, you can also use our Your privacy choices page to request an opt-out of sale, sharing, or targeted advertising. You may use support@aarchive.shop as an additional way to submit a request.
Sell to Us photographs and unfinished drafts
We use the information and photographs you submit to evaluate items, communicate with you, document condition and authenticity, arrange transactions, and maintain relevant records. We may use image-editing providers, including AI services, to process item photographs and create images primarily for product listings. Photographs may contain personal information in their backgrounds or file details. Submit photographs focused on the item and avoid including unnecessary personal information.
The Sell to Us form offers recovery of unfinished progress and selected photographs in the browser where you started. This recovery feature is designed around a 24-hour period; continuing work may renew the draft period. Browser recovery expiry is separate from retention of information already uploaded or submitted to us. It does not mean that all copies of submitted information or photographs are deleted after 24 hours.
If you use a shared device, consider clearing the relevant browser storage after you finish. Contact us to ask about information associated with an unfinished or completed submission.
Appointments and showroom livestreams
We use appointment contact details, selected times, and notes to arrange and manage your visit and related communications. Please include only information needed for the appointment.
Our appointment page warns that livestreams may take place near the showroom and that visitors could appear in the background. If you enter an area within a livestream's camera or microphone coverage, your image or voice may be visible or audible to viewers and may be recorded by the platform or viewers. Tell our staff before entering that area if you have privacy concerns. Platform processing and recordings are also subject to the platform's practices.
How long we retain information
Retention depends on the type of information and its purpose. Account, order, seller-submission, photograph, appointment, and communication records may be retained to provide services, document transactions, support customer inquiries, resolve disputes, prevent fraud, and meet legal, tax, accounting, or other recordkeeping requirements. Draft recovery has the separate period described above.
AARCHIVE's incident policy provides for permanent retention of records and intentionally saved evidence relating to suspected counterfeit or stolen property, including cleared cases and associated seller or source records. Requests affecting those records are assessed under applicable law. That incident policy does not set the retention period for ordinary overhead-camera footage.
Deletion requests may be subject to legal and operational exceptions. Some information may remain in backup or recovery systems until the relevant retention cycle ends.
International processing
AARCHIVE operates in the United States. Our providers may process information in the United States or other countries, where privacy laws may differ from those where you live. Where applicable law requires safeguards for an international transfer, the transfer must be supported by an appropriate legal mechanism. Contact us for information about the processing relevant to your data.
Your rights and communication choices
Depending on where you live and the law that applies, you may have rights to access or obtain a copy of your personal information; correct it; request deletion; restrict or object to certain processing; withdraw consent; or opt out of sale, sharing, or targeted advertising. Some laws also provide rights to use an authorized agent, appeal a request decision, or complain to a privacy regulator. These rights are subject to applicable conditions and exceptions.
Send requests to support@aarchive.shop. Tell us the service involved, the email address associated with it, and what you are requesting. Do not send passwords, full payment credentials, or identification documents in your initial email. We may need proportionate information to verify a request or an agent's authority. We will handle requests within the time required by applicable law and will not discriminate against you for exercising applicable privacy rights.
For marketing email, use the unsubscribe instructions provided in the message or contact us. For marketing texts, follow the opt-out instructions in the message or contact us about your preferences. Necessary order, appointment, account, or seller-submission communications can continue separately from marketing preferences.
If European, UK, or Swiss data-protection law applies, processing may rely on performing a contract or taking requested steps before one, complying with legal obligations, legitimate interests in operating and protecting our business, or consent where required. You may contact us about the basis for a particular use, withdraw consent where that is the basis, or complain to your local data-protection authority.
Children
Our services are intended for a general audience and are not directed to children under 13. If you believe a child has provided personal information to us inappropriately, contact us so we can review and address the situation.
Security
No method of transmission or storage is completely secure. Please keep account credentials and private access links confidential, use a device you trust, and contact us if you suspect unauthorized access involving your information.
Changes and contact information
We may update this policy to reflect changes in our practices or legal requirements. The date above identifies the current version. Where applicable law requires additional notice or consent for a change, those requirements apply.
For privacy questions or requests, contact Accessory Archive Limited, doing business as AARCHIVE, at support@aarchive.shop or by mail at Accessory Archive Limited, AARCHIVE, 18 W 7th St, Cincinnati, OH 45202, United States.